COVID-19 Update: Whilst we have had some staffing issues, it's business as usual for us.
Facebook
Twitter
  • Cash-Back & Pricing
  • Hottest Offers
  • News Blog
  • FAQ
  • Log In
  • Contact Us
1300 942 636

Our Client Satisfaction Results are In

January 21, 2017Unbiased

Since our start in 2011 our Number One goal has been to be THE best mortgage service by helping people more easily get the best mortgage deal, then get debt free faster and always delivering on our 5 Point Promise. As a result, finding a good way to track and compare our client satisfaction has been very important too.

While client feedback about our software and Platinum service told us we were doing great job for our clients, we hadn’t found a simple, universal system that allows our customer satisfaction to be easily compared.

That is until 2016, when we found and adopted Net Promoter Score which is also used by ANZ, ING, Commbank, NAB and Westpac and many businesses world-wide to measure customer satisfaction. Here are the results of our 2017 Client Satisfaction Survey compared with the results of these banks:

5 of the best known banks vs Unbiased.

Our approach

We use and will continue to use Net Promoter Score, a world wide standard. Independent survey service SurveyMonkey collects and works out our results.

The main difference in our approach is that we survey all of our clients;  banks and many other businesses only survey a select few.  We believe our approach gives us a more complete picture and that’s important. Because to us, client satisfaction is more than simply a headline; it’s a key guiding light which helps us understand where we can improve then do something about it.

We also collect client suggestions for ways we can do better and ask another simple, but important question:

“How would you rate the quality of our service?”

  • Very High Quality
  • High Quality
  • Neutral

Click here to discover how Unbiased can help you easily get a better mortgage from thousands of cashback deals so you get debt free faster with less hassle.

Share this article

Previous Post We Pass All Commissions On To You Next Post Best Mortgage Interest Rates & Hot Offers

Looking for a Home Loan?

Call us on 1300 942 636

or

Arrange an obligation FREE call back

 
  Just a sec...
 
  Submitting...
Please enter a valid email address
Please enter a valid Australian Phone Number
Minimum Loan Amount is $100,000
You would like to use this Home Loan to:


How did you find us?
(optional)

Coupon Code
Please complete highlighted fields above

*Comparison rates: Unless stated otherwise, any comparison rate listed is calculated on a loan amount of $150,000 for a term of 25 years based on an LVR of 80% or less and minimum loan of $500,000. These rates are for secured lending only. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Rates and fees are subject to change without notice.

Hottest Offers are subject to change at any time and eligibility is dependent on a borrower’s equity position, location and lender credit policy.


Unbiased Mortgage Brokers, Pacific Highway, Wyong, NSW 2250

Unbiased Mortgage Brokers

Unbiased Mortgage Brokers by flongle is a groundbreaking, independent service that gives you easy access to a bigger range of discounted deals not advertised by lenders or ordinary mortgage brokers. With Unbiased  you will get independent, expert help and better deals for less than the cost of an ordinary broker.

Advice Articles

  • EOFY Sale 2021 – 10% off our Advice Fee
  • Our Latest Rate-Check Results Are In!
  • Cash-Back Mortgage Brokers vs Unbiased
  • Ouch! Beware of Commission Clawback

Quick Links

> Contact Us

> Our Credit Guide

> Privacy Policy

> Enquire Now

© Unbiased Mortgage Brokers. All rights reserved.

  • Home
  • Privacy Policy
  • Credit Guide
  • Contact Us