Have a question?
We’re here to help you. If you don’t see your question answered below, feel free to contact us for more help.
How many loans do you compare for me?
We compare at least 3000 cash-back loans then show you how well they match your needs, how much they cost and any other nitty gritty you might want to know. To help find you the best deals, we also invite more competition for your loan via our mortgage contest platform.
Do you really rebate me 100% Upfront and Ongoing Commissions as Cash-Back?
Yes. We also rebate bonuses we receive too. Commissions vary but are usually 0.65% to 0.7% Upfront then monthly amounts at 0.2% to 0.3% p.a for the life of the loan. Paying you this money is one step to removing bias and because our fee is a fraction of these commissions, you’ll get the same loan for less from Unbiased.
How much commission do lenders really pay?
Commbank, Westpac, ANZ, NAB (‘the Big 4’) and other lenders pay different commissions for the same loan type. Sticking with just the Big 4, they’ll pay from $18,329 to $30,683 for a $500K loan depending on which bank you go with. So brokers can make an extra 67% in commission by steering you toward more generous lenders. See our credit guide for full details.
Are you really independent?
Yes. Unbiased is one of the only mortgage advice and brokerage services ticks meets or exceeds the strict standards required by Consumer Protection Laws to legally promote our service is independent.
How can you provide a quality service for so much less than an ordinary broker?
Our clients gave us the highest industry Customer Satisfaction Rating as everything we do is based on providing you the best outcome from start to finish. Whether it’s our advanced software, 24×7 online service ; our professional, salaried advisers or in-house support team, we’ve trimmed the fat and removed the fluff so you get more for less.
What do you do that makes things easier and more reliable for me?
We began developing our unique, in-house software in 2011 and while we continue to make it better every day, it already simplifies loan comparison, loan application and even tracks your monthly commission rebates for you. Our platform and non-franchise, non-commission operation means we are one, collaborative team working you have the best experience from go to whoa.